Posted by DDH Staff on 3/11/2026 to Tips

Frequently Asked Questions About Schlage

When it comes to door hardware, we get all kinds of questions, and honestly, you never know what someone might call in about. Sometimes it’s a completely new question we’ve never heard before. Other times, it’s one of the classics: how to order, what a backset is, how to determine door handing, or whether a purchased item can be returned. We found a great FAQ page on Schlage’s site, and we picked a few questions that we think are the most helpful or just plain interesting. Plus, we added a few more that we get all the time.

Pronunciation and Basics

Q: How do you pronounce Schlage?
A: It’s pronounced Shh-leg. Simple enough, but we’ve had plenty of customers over the years who weren’t quite sure how to say it!

Q: How many keys come with my Schlage lock?
A: Standard mechanical locks come with two keys. If you need more, you can always order additional keys separately.

Q: Can I order a Schlage lock with two different finishes?
A: Yes! As long as the lock is available in both finishes, you can request a custom order. Keep in mind, custom orders usually take about 4 weeks to ship. This is a great option if you’re coordinating hardware across multiple doors or matching existing finishes in your home.

Cleaning and Maintenance Questions

Q: How do I clean or care for my Schlage lock and finish?
A: The cleaning method depends on the finish:

  • Brass finishes, satin bronze, satin nickel, pewter, aged bronze, and matte black: Use a soft, damp cloth with mild soap and water.
  • Oil-rubbed bronze: Wipe gently with a soft cloth lightly coated in vegetable oil. Be careful—too much oil can leave a residue or rub off on hands.
  • Bright chrome and satin chrome: Wipe with a soft, damp cloth; you can use a high-grade chrome polish to restore shine or satin finish.

For tougher cleaning, mild abrasive powders or household detergents can restore the high metal color without damaging the original compound. Finish up by rubbing with a paste wax for a long-lasting shine. (Check out our earlier post for more cleaning tips.)

Q: Are Schlage keypad locks weatherproof?
A: Yes! Schlage keypad locks are designed to resist corrosion, environmental conditions, abrasion, and even pressure washing. Perfect for exterior doors exposed to the elements.

Ordering and Installation Questions

Q: How do I know which backset to choose?
A: Most Schlage locks come in 2-3/8” or 2-3/4” backsets, which is the distance from the edge of the door to the center of the lock. Measure your current door prep, or check the lock’s specifications to match your door correctly.

Q: How can I determine door handing?
A: Door handing tells you which way your door swings, which is important for lever orientation. Stand on the outside of the door (the side that swings away from you). If the hinges are on the left, it’s a left-hand door; if they’re on the right, it’s a right-hand door. For more detailed help, Schlage has a handy guide to determine handing.

Q: Can I return items I purchased?
A: Yes, Schlage allows returns, but it depends on the store’s policy and whether the item has been installed. Always double-check your order before installation to make returns as smooth as possible.

Advanced Features and Tips

Q: Do Schlage keypad locks have battery life concerns?
A: Yes, keypad locks run on batteries, typically 4 AA alkaline batteries. You’ll get low-battery alerts on most models. To avoid lockouts, replace batteries every 6–12 months, depending on usage.

Q: Can I rekey my Schlage lock myself?
A: Many Schlage locks can be rekeyed at home with a kit, or you can have a locksmith do it. This is perfect if you’ve moved into a new home or need to change access for security reasons.

Q: What finishes are available for Schlage locks?
A: Schlage offers a wide variety of finishes, including satin nickel, polished brass, antique brass, matte black, oil-rubbed bronze, and more. Matching finishes across multiple doors can create a cohesive look in your home.

Answers to All Your Common Schlage Questions

No matter your question—whether it’s about pronunciation, backsets, installation, or keeping your locks looking their best—understanding the ins and outs of Schlage locks makes choosing and using them much easier. From basic mechanical locks to high-tech keypad models, Schlage provides quality hardware designed to last, while giving you plenty of options for style, security, and convenience. Check out our complete collection of Schlage locks and door hardware today!