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We know what it is like managing a budget on a new home or remodel project, and we know you have a lot of options when it comes to purchasing your door hardware. If you find a lower price, in stock item at another hardware only specialty show please let us know. We can almost always match the price. However, there are a few guidelines for price matching:
- Price comparisons must be the exact same item number, brand, finish and option. And the item must be in brand new condition - not factory seconds.
- The seller must be an authorized retailer of the brand in question.
- The seller must have the item in stock (it's easy to advertise low prices on stuff you can't get).
- We do not match pricing at Overstock, Wayfair, Amazon, ebay listings, classified ads, inventory liquidations or other overstock type warehouses. These types of places purchase large quantities of overstock and are often selling items missing parts or slightly damaged.
- Pricing must be published by the retailer.
If you find lower pricing, just email us the URL (web address) of the competing website along with your name, contact information and the items you intend to order to [email protected].
At Direct Door Hardware, we understand the importance of staying on budget without sacrificing quality. That’s why we offer a Low Price Guarantee, designed to give you confidence in your purchases. Here’s what you need to know:
Price Matching: We are happy to match the price of any competitor on new orders. However, this offer cannot be combined with other promotions or discounts from us. Price matching is not available on previously placed orders.
True Comparisons: We reserve the right to refuse price matching if the items are not a true comparison or if the competitor’s price is below our cost to sell and ship the product to you. Our comparisons take into account the total cost, including shipping. Sales tax, where applicable, is not included in the price match.
Website Pricing: We strive to keep our website up-to-date with accurate pricing, but we reserve the right to adjust prices as needed. In the rare instance of a pricing error, we may not be able to honor the incorrect price.
Why Choose Direct Door Hardware?
While we offer price matching, it's essential to consider the overall value of working with a reliable and experienced supplier. We’ve had customers approach us after struggling with competitors—websites that don’t show up in search results, don’t answer calls, or don’t deliver as promised. At Direct Door Hardware, we prioritize your experience with knowledgeable support, reliable service, and peace of mind.
Real Price Matching Requests We've Received
"Can you match the pricing at 'suchandsuch.com'? I was going to order from them, but their phone is disconnected and they don't answer emails."
"I was wondering if you could match 'soandso.com.' They don’t have any available stock, but they’re cheaper."
At Direct Door Hardware, we’re here to help you find the right balance between cost and reliability.
Sometimes, the lowest price isn’t the best deal. Choosing a trusted supplier can save you time, frustration, and unexpected costs in the long run. Our team is always available to answer your questions and assist with any issues. We continuously work to improve our website, provide detailed product information, and ensure pricing accuracy.