We know what it is like managing a budget on a new home or remodel project, and we know you have a lot of options when it comes to purchasing your door hardware. If you find a lower price, in stock item at another hardware only specialty show please let us know. We can almost always match the price. However, there are a few guidelines for price matching:
- Price comparisons must be the exact same item number, brand, finish and option. And the item must be in brand new condition - not factory seconds.
- The seller must be an authorized retailer of the brand in question.
- The seller must have the item in stock (it's easy to advertise low prices on stuff you can't get).
- We do not match pricing at Overstock, Wayfair, Amazon, ebay listings, classified ads, inventory liquidations or other overstock type warehouses. These types of places purchase large quantities of overstock and are often selling items missing parts or slightly damaged.
- Pricing must be published by the retailer.
If you have found lower pricing, just email us the URL (web address) of the competing website along with your name, contact information and the items you intend to order to [email protected].
Low Price matching cannot be used in conjunction with other promotional offers that we may be advertising or that you have received from us by email or newsletter. Low price matching is available on new orders, not previously placed orders. Direct Door Hardware, LLC reserves the right to refuse price matching if it determines the items are not a true comparison or if the competitors price is below the cost to sell and ship the item from Direct Door Hardware to the customer. Cost comparisons will take into consideration the total cost of the product, plus shipping charges. Sales tax where applicable is not included in price matching.
Website Errors and Pricing
We make every effort to keep our website up to date and current with correct pricing, however we reserve the right to change pricing as needed and there may be instances where we cannot honor a price displayed in error. We hope you understand that our business is run by humans and occasionally there are mistakes made.
For What It's Worth:
We frequently have customers ask us to match prices because they just aren't comfortable with a competing website. They have the distrust because the website isn't easily found in the search engines, isn't professional, doesn't answer their phone or it's just really difficult to make sure you are getting what you think you are ordering. Direct Door Hardware constantly works toward improving the user experience, providing detailed information, updating pricing, adding new products and so forth. Keep in mind that when you choose a company to do business with, maybe price isn't everything. It's worth a few extra bucks to do business with a company that is knowledgeable, is available for customers to answer questions and take care of any issues that arise.
Funny Price Matching Questions We've Had:
"Can you match the pricing at 'suchandsuch.com'? I was going to just order from them but their phone has been disconnected and they don't answer their emails."
"I was wondering if you could match the price that 'soandso.com' advertises. I can't order from them because they don't have any available."