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Most door hardware products are design to fit standard door preparation as illustrated on the left. If you have something different, please start with our hardware replacement guide at the link below.
Emtek Standard Mortise Lock Box Only
What is the difference between the Standard Mortise box and the UL listed box?
The standard Mortise box has buttons on the edge of the door that allow you to set the box to lock behind you as you leave the home, or another button to keep the door unlocked. This button setting is reset each time the door is locked.
The UL Listed Mortise does not have the buttons on the edge of the box. This set will only lock when locked with a key outside or thumbturn inside. This is also a UL listed box unlike the standard set.
Emtek covers it's door hardware with a 5 yr finish and mechanical warranty. Living finishes are not covered under this warranty as they are designed to change over time. For more information see Emtek Door Hardware Warranty.
Emtek products are assembled per order so when they are returned the doorknobs have to be taken apart and restocked. As a result, there is a 25% restock fee on all Emtek products. If items are returned that have been installed, used or abused there may be a higher restock fee assessed or no credit issued. If you need to return an item, please repack the door hardware in it's original packaging to assure that it arrives undamaged. For more return information see our Direct Door Hardware Returns Page. Before returning any Emtek Door Hardware, please contact us for a return authorization number.
