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Most door hardware products are design to fit standard door preparation as illustrated on the left. If you have something different, please start with our hardware replacement guide at the link below.
Citiloc Limited Product Warranty
Citiloc Residential lockset come with a lifetime mechanical and 5-year finish warranty. This warranty is extended to the original purchaser, warranting that the lock shall be free from defects in material and workmanship, other that normal wear to the lock. This warranty does not cover scratches or abrasions; abuse or misuse; deterioration due to the use of paint, solvents, or any other chemicals; or residential products used in commercial applications. Upon return of a confirmed defective product with an original paid receipt, the manufacturer shall either repair or replace the product. Under this warranty the manufacturer nor the supplier shall not be responsible for; any cost of removing the old lock, installing the new lock or any other additional costs.
