Returns
All Baldwin items are subject to 25% restocking fee when returned. Baldwin products are custom assembled per order and often times special ordered as per your selections. When items are returned they have to be disassembled and insected to make sure they are re-sellable and have all screws and mounting hardware.
Warranty Information
What is covered by The Limited Lifetime Finish Warranty?
Subject to the terms and conditions of the Limited Lifetime Finish Warranty, Baldwin warrants that all products with The Lifetime Finish from Baldwin shall be free from defects in material and workmanship from tarnishing, flaking, pitting, and discoloring for the lifetime of the applicable product as long as the original consumer purchaser owns the product. (See exclusions, remedies, warranty claims, and limitation of liabilities for further information.)
How do I get replacement products for items covered by your warranties?
If you are the original consumer purchaser, currently own the product, and have proof of purchase, call our Customer Service Department toll-free at 1-800-437-7448 to order replacement parts. Customer Service Representatives are available to assist you between 8 a.m. and 5 p.m. Eastern time Monday through Friday.
What is covered by your warranty for products that are not finished with The Lifetime Finish from Baldwin?
Limited Finish Warranty- The finish on Baldwin products (excluding Lifetime Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. The Baldwin Limited Finish Warranty covers the original purchaser for five years from date of purchase for interior use, and one year for exterior use. Living Finishes- Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes. See exclusions, remedies, warranty claims, and limitation of liabilities for further information.
What does your Lifetime Limited Mechanical Warranty cover?
Subject to the terms and conditions of the Lifetime Limited Mechanical Warranty, Baldwin warrants to the original consumer purchaser that each of Baldwin's products shall be free from mechanical defects for the lifetime of the applicable product as long as the original consumer purchaser owns the product. (See exclusions, remedies, warranty claims, and limitation of liabilities for further information.)
Do your warranties cover labor?
The Limited Lifetime Finish Warranty, Limited Finish Warranty, and Lifetime Limited Mechanical Warranty do not cover labor costs.
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