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Lockstate Returns, Defectives & Damaged Goods Procedure

1. Consumer must contact reseller to set up a return, exchange or repair.
2. Reseller then to contact LockState to receive a Returned Merchandise Authorization (RMA) number.
3. Consumer must include the RMA number on the return shipping label to LockState.
4. Returns & Exchanges should be sent to:

Attn: Returns & Exchanges
RMA #: xxxxxxxxxxx
1325 S. Colorado Blvd
Suite 400
Denver, CO 80222

Manufacturer Defect Policy

In the event that a LockState product delivered to a customer contains a manufacturer defect, LockState will repair or replace the product at no charge to the original end-user consumer, so long as LockState is informed of the defect within 14 days of products delivery.

To process the exchange/repair, follow the return procedure above. In the event that a consumer wishes to simply return the defected product instead of exchanging or repairing, LockState will refund the full order amount less shipping charges.

Damaged Goods Policy

Upon receipt of any product, customers must inspect the packaging for any signs of shipping damage. In the event of damage to the packaging, customers must immediately inspect the product for damage and have the delivery person sign on the delivery receipt that the item was damaged in shipping, or should refust the shipment due to damage.

Customers who sign the delivery receipt without noting that the shipment was damaged may not be eligible for any credit from the shipping company.

Customers who note damage on the delivery receipt and still accept the product can file a claim with the shipping company for credit at the shipping company’s discretion.

If products are shipped via LockState’s shipping account, then LockState will assist in the claims process but can not guarantee that credit will be issued.

Return Policy

If the customer is unsatisfied with their product for any reason, the product may be returned so long as the RMA is attained within 14 days of delivery. The product must then be received by LockState within 30 days of delivery in order to receive a refund.

LockState will issue a refund for the full order amount less any shipping fees.

All returns must be packaged properly for shipping and sent in the original product packaging with all parts included and received in resellable condition for refund to be processed. Items that have been installed, modified, or damaged by customer are not eligible for return credit.

All returns are subject to a 15% restocking fee.

Lockstate Door Hardware