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Key stuck in a door lock? We’ve got you covered! We sometimes get questions from customers about why their key won't come out of the door lock cylinder after unlocking the door. This can happen for many reasons, so we've come up with a few possibilities to help you troubleshoot the issue that’s happening when your key won’t turn. The results will be different depending on if your lock is brand new or if it’s older, so keep that in mind as we get started.
What To Do If Your Lock is Brand New and Your Key Won't Turn
First, see if one of the following situations might be the reason why your key is not turning in a new lock:
- Improperly Seated Pins
Keyed cylinders use a series of spring-loaded pins that align when the right key is inserted, which is what makes the cylinder turn. If your lock has been re-keyed, there's a chance that the pins weren't properly seated in the cylinder. This can cause the key to get stuck. If this is the case, it’s best to have a locksmith check and re-key the lock correctly. If you purchased the lock from Direct Door Hardware, let us know, and we'll resolve the issue for you. Mistakes happen, but they can be fixed. - Loose Set Screw
Before replacing or fixing the key cylinder, check the set screw inside the lock. After removing the two halves of the lock, you'll find a small set screw holding the cylinder in place, connected to a tailpiece that activates the locking mechanism. If this screw isn’t fully tightened, it can cause issues. Simply tighten the set screw and test the lock again. Remember, each brand can vary slightly, so this fix might not apply to every lock.
What To Do If Your Lock is Older
In the situation where you may not now how old your lock is, for instance, say you were not the original buyer of the door hardware, here's what to look for if your key won't turn in an old lock:
- Loose Set Screw
Just like with new locks, older locks can also suffer from a loose set screw. Check and tighten this screw first before exploring other solutions. - Worn Cylinder or Pins
Over time, the cylinder and pins can wear out. Fixing this requires specific tools and parts, so it’s best to take the lock to a locksmith. Removing the lock and bringing it to a locksmith's shop is usually more cost-effective than having them come to your home.
Find a Reliable Solution When Your Key Keeps Getting Stuck in a Lock
Outdoor locks are exposed to plenty of dirt and grime, which can accumulate inside the cylinder. To address this, start with a good dry lubricant. If the dry lubricant doesn't work, use a small amount of WD-40. If that still doesn’t work, you can try inserting a thin wire along the bottom of the keyway to dislodge any jammed pins. You’ll feel kind of like James Bond picking a lock when you’re doing this, so if that’s your thing, give it a go. But be careful with DIY fixes because they can sometimes make the problem worse. For a reliable solution, we recommend calling a locksmith for rekeying. It’s a quick and affordable fix that guarantees your lock will function smoothly.
Get Un-Stuck with Direct Door Hardware
While it might be tempting to fix a door lock yourself, sometimes professional help is the best route. Locksmiths have the tools and expertise to address different issues. Whether your lock is new or old, a quick trip to the locksmith can save you time and hassle in the long run. If you need additional assistance, don't hesitate to reach our experts at Direct Door Hardware for reliable door locks and door hardware help of all kinds.