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Direct Door Hardware Shipping Information

From the time you place your order, you can expect most orders to leave within the following time frames (varying according to brand). Please Keep in mind that if you order several different items, you may receive a couple of shipments as we ship from more than one warehouse. Expidited shipping options begin once the item is shipped, not upon order placement.

Orders to Puerto Rico or the Virgin Islands will be assessed actual shipping costs and most likely will not fit into the standard timeframes indicated below as we cannot use our standard shipping methods. If you check out online with shipping addresses to one of these locations actual shipping charges will be billed seperately once the items ship.

Door Hardware Shipping Timeframe
  Sure-loc Door Hardware and Bath Accessories Within 2 Business Days
  Dynasty Door Hardware and Bath Accessories Within 2 Business Days
  Weslock Doorknobs and other Door Hardware Within 2 Business Days (except where noted differently)
  Schlage Door Hardware Within 2 Business Days
  Rusticware House Numbers and Switchplates Within 2 Business Days
 

Rusticware Bathroom Accessories and Cabinet Knobs

Within 2 Business Days
  Top Knobs, Cabinet Knobs and Pulls 3-5 Business Days
  Emtek Door Hardware and Bath Accessories 3-5 Business Days
  Grandeur Door Hardware 3-5 Business Days
  Nostalgic Warehouse Reproduction Hardware 3-5 Business Days
  Brass Accents, Kickplates, Switchplates and House Numbers 3-4 Weeks
  Brass Accents Doorknobs or Levers 3-4 Weeks
  Whitehall Products Address Plaques 14-21 Business Days
  Wildlife Cabinet Knobs 10-14 Business Days
     
  Shipping Costs: Shipping costs on Direct Door Hardware will vary from $8 - $59 according to the quantity, what you have ordered and the shipping option chosen.

NOTE: Standard shipping and expedited 3 business day shipping options are available online. If you need a quicker shipping option please call or email us with the complete contents of your order and the shipping address so that we may provide a quote. Keep in mind that expedited shipping options generally begin when the item is shipped, not when the order is placed. So if an item takes two weeks for manufacturing [like wildlife cabinet knobs] they will be expedited upon completion and availability. We make every effort to ship items as soon as possible.

Do We Ship Internationally?
Yes, we will ship internationally. Any international orders will be billed actual shipping costs.

Returns or Exchanges - If, for any reason you are not happy with you hardware you can return it within 30 days of the original sale. There is a 15% restocking fee for all returns and the customer is responsible for return shipping costs. The exception to this policy is when an item is shipped incorrectly or damaged from one of our shipping warehouses. To receive refunds on returned goods, the items cannot be damaged from installation, must be in their original containers in good condition with all of the parts inside. Some of our products are shipped from different locations. Please fill out a return request, so that we can give you the correct return address.

There are no refunds on products that have been misused, abused or rendered unless as a result of improper use or installation. All returned items must be returned with 30 days of receipt and must be returned in the original packaging and condition.

Questions about our Hardware or Website? Please direct all questions to info@directdoorhardware.com. We generally respond to your emails within the hour during the day and first thing in the morning should you request info in the evening. You may also call 877-852-9449 for assistance.

 

Egg Shaped Door Knobs
Durango Door Knobs
Tahoe Door Hardware
Weslock Door Knobs
Vintage Doorknobs
Discount Door Knobs

Helena Door Hardware
Snowbird Door Hardware
Topaz Door Hardware
Jackson Commercial Leversets
Weslock Lever Handles

Alta Handleset
Vail Handleset
Deadbolts
Weslock Handlesets
Emtek Handlesets

Boulder Bathroom Hardware
Escalante Bath Accessories
Mesa Bathroom Accessories
Brookside Bath Accessories
Midtowne Bath Accessories
Riverside Bathroom Hardware

Cabinet Knobs
Cabinet Pulls
Wildlife Cabinet Hardware

Door Hinges
Emtek Door Hinges

Door Viewers
Stair Brackets
Bifold Pulls
Spring Door Stops
Hinge Pin Door Stops
Door Bell Covers

Address Markers
Switchplates
House Numbers
Kick plates

Schlage Doorknobs

 

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  Brands   Door Hardware Company Info  
  Emtek Hardware
Grandeur
Kwikset
Nostalgic Warehouse
Schlage
Sure-Loc Door Hardware

Weslock Doorknobs

Brass Accents
Buck Snort Lodge
Top Knobs
Rusticware
Whitehall Products

Door Knobs
Lever Handles

Bathroom Hardware
Handle sets
Deadbolts
Cabinet Knobs
Door Hinges
Kick plates
 
 
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