From the time you place your order, you can expect most orders to leave within the following time frames (varying according to brand). Please Keep in mind that if you order several different items, you may receive a couple of shipments as we ship from more than one warehouse. Expidited shipping options begin once the item is shipped, not upon order placement.

Orders to Puerto Rico or the Virgin Islands will be assessed actual shipping costs and most likely will not fit into the standard timeframes indicated below as we cannot use our standard shipping methods. If you check out online with shipping addresses to one of these locations actual shipping charges will be billed seperately once the items ship.

NOTE: Standard shipping and expedited 3 business day shipping options are available online. If you need a quicker shipping option please call or email us with the complete contents of your order and the shipping address so that we may provide a quote. Keep in mind that expedited shipping options generally begin when the item is shipped, not when the order is placed. So if an item takes two weeks for manufacturing [like wildlife cabinet knobs] they will be expedited upon completion and availability. We make every effort to ship items as soon as possible.

Do We Ship Internationally?
Yes, we will ship internationally. Any international orders will be billed actual shipping costs.

Returns or Exchanges - If, for any reason you are not happy with you hardware you can return it within 30 days of the original sale. There is a 15% restocking fee for all returns and the customer is responsible for return shipping costs. The exception to this policy is when an item is shipped incorrectly or damaged from one of our shipping warehouses. To receive refunds on returned goods, the items cannot be damaged from installation, must be in their original containers in good condition with all of the parts inside. Some of our products are shipped from different locations. Please fill out a return request, so that we can give you the correct return address.

There are no refunds on products that have been misused, abused or rendered unless as a result of improper use or installation. All returned items must be returned with 30 days of receipt and must be returned in the original packaging and condition.

Questions about our Hardware or Website? Please direct all questions to info@directdoorhardware.com. We generally respond to your emails within the hour during the day and first thing in the morning should you request info in the evening. You may also call 877-852-9449 for assistance.