Lockstate Returns, Defectives & Damaged Goods Procedure
1. Consumer must contact reseller to set up a return, exchange or repair.
2. Reseller then to contact LockState to receive a Returned Merchandise Authorization (RMA) number.
3. Consumer must include the RMA number on the return shipping label to LockState.
4. Returns & Exchanges should be sent to:
LockState
Attn: Returns & Exchanges
RMA #: xxxxxxxxxxx
1325 S. Colorado Blvd
Suite 400
Denver, CO 80222
Manufacturer Defect Policy
In the event that a LockState product delivered to a customer contains a
manufacturer defect, LockState will repair or replace the product at no charge to
the original end-user consumer, so long as LockState is informed of the defect
within 14 days of products delivery.
To process the exchange/repair, follow the return procedure above.
In the event that a consumer wishes to simply return the defected product instead
of exchanging or repairing, LockState will refund the full order amount less
shipping charges.
Damaged Goods Policy
Upon receipt of any product, customers must inspect the packaging for any signs
of shipping damage. In the event of damage to the packaging, customers must
immediately inspect the product for damage and have the delivery person sign on
the delivery receipt that the item was damaged in shipping, or should refust the
shipment due to damage.
Customers who sign the delivery receipt without noting that the shipment was
damaged may not be eligible for any credit from the shipping company.
Customers who note damage on the delivery receipt and still accept the product
can file a claim with the shipping company for credit at the shipping company’s
discretion.
If products are shipped via LockState’s shipping account, then LockState will
assist in the claims process but can not guarantee that credit will be issued.
Return Policy
If the customer is unsatisfied with their product for any reason, the product may
be returned so long as the RMA is attained within 14 days of delivery. The
product must then be received by LockState within 30 days of delivery in order to
receive a refund.
LockState will issue a refund for the full order amount less any shipping fees.
All returns must be packaged properly for shipping and sent in the original
product packaging with all parts included and received in resellable condition for
refund to be processed. Items that have been installed, modified, or damaged by
customer are not eligible for return credit.
All returns are subject to a 15% restocking fee.
|
