Types of Door Knobs, what are they
and how are they used in the home.
Entrance Door Knob -
door knob generally used for exterior applications with a
keyed locking cylinder.
Entrance knobs and deadbolts can be keyed alike.
Privacy Door Knobs - Generally used in bathrooms
and bedrooms. Privacy knobs can be locked and come with a slotted
tool that can be used to unlock from the outside.
Passage Door Knobs - Also refered to as hall
and closet knobs because they are most often used for hall and
closets.
These knobs are not lockable.
Dummy Door Knobs - These knobs are face mounted
with screws and do not come with a latch mechanism. These are
most
often used for bifold doors or other applications that do not
require a latch mechanism.
Can I get my Deadbolts an locking
door knobs keyed alike?
Yes, keying your knobs alike is free
of charge unless you have the items sent to you in
different orders.
If you do miss a knob and have to order it later, there
is a $5 charge to key them like your other knobs
or locks. Because
we carry a few different brands, we cannot key all
knobs alike in an order if the brands are different.
For example,
if you order 10 Sure-loc exterior knobs, but want
another brand of deadbolt, we can;t key them the same.
This
is unlikely though as the finishes between brands
will vary
somewhat and it is unlikely that you will want to
mix and match them.
Why
do you have such low prices on your door hardware?!
We buy some of our brands directly from the manufacturer, rather than from
a distibutor that buys from the manufacturer. Becuase of the volume we sell,
we can get better pricing, which allows us to sell it for less. We have some
excellent prices on quality hardware that you just can't find anywhere else.
When
will my home hardware ship and how is it sent?
If your order is placed before 11:00 a.m. mountain time, the order is often filled
and shipped within 2 business days; however, this is not guarunteed. Our products
are sent UPS ground unless other arrangements are made. Most customers receive
their orders within a week.
Can you ship my home hardware faster
than UPS ground?
Yes we can. We do need an itemized list of the items you
wish to purchase so that we can weigh the package and get
an accurate quote for you. Please email
us with your item
list and zip code. We will respond as quickly as possible.
Can I return items that I purchase
from Direct Door Hardware?
Yes, You can return your products purchased from Direct Door
Hardware. We do however, ship from various locations so not
all returns
go to the same place. If you will please submit a door
hardware return form with all the information that you
have available, we can send
you the address and information
necessary
to
return your items. Some products may have a 15% restocking
fee affiliated with them depending on which warehouse we
have them shipped from. Thank you for shopping at Direct
Door Hardware. We will respond to your inquiry as quickly
as possible.
Do your hinges match your door hardware
finishes?
Our hinges are the closest match we have available to our Sure-Loc
door knobs and levers. Finishes of our other products will
be close but not identical. We do not have Chrome, Antique
Brass, Polished brass, or black hinges at this time.
I'm not quite comfortable
purchasing your door hardware without seeing it. Is there
showroom near me?
We do not have showrooms across the country... one of the
reasons our prices are great. Many of our customers will
purchase one or two items they are interested in before purchasing
the hardware for their entire home. Just order a couple of
items that you would need, then when you place your entire
order, you will omit the items you already have.
How do I get an item replaced under
warranty?
Direct Door Hardware warrants the product for 90 days after
purchase. If there is a defect in any product that you have
ordered from us within 90 days, we're happy to replace it.
After 90 days, we will refer you to the manufacturer who
will take care of any warranty issues that you may have.
You can view our warranty
page to verify that your product
falls within the manufacturer's warranty guidlines.
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