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Emtek Door Hardware FAQ

Emtek Door Hardware FAQ

How is Emtek door hardware made?
What is the difference between your Emtek brand door knobs and the other brands you carry?
Can my door knobs be keyed the same as my deadbolts?
How do I know what type of door knob to buy?
Are Emtek door knobs sold as complete sets?
Why is there a 25% restock fee on Emtek Hardware?
How do I know if Emtek door knobs will replace my exiting knobs?
Do I have to specify door Handing when ordering Emtek door knobs?
What is included in a pair of Emtek hinges?
Why are some of Emtek's finishes not covered under warranty?

How is Emtek Door Hardware made?
Depending on the style of hardware ordered, our Emtek hardware could be made from 1 of 3 types of metal. There is a solid forged brass collection, a wrought steel collection or a sandcast bronze collection. Regardless of metal type, all Emtek hardware is completely solid. Their quality is comparable to Baldwin, Grandeur, Nostalgic Warehouse or any other high end line of door locks.

What is the difference between your Emtek brand door knobs and the other brands you carry?
Emtek door hardware is different from other brands because it is made to order. Which means when you order an Emtek product, it is basically a custom item that will be assembled the way you specify. Emtek hardware is available with several back plate and finish options allowing you to fully customize your hardware the way you want. Emtek hardware is also completely solid making it much more heavy, durable and quality feeling. Emtek privacy locks have a push pin lock that is to the side of the knob in the back plate rather than a button or thumb turn in the middle of the knob like most other brands.

Can my door knobs be keyed the same as my deadbolts?
Yes, we generally key locks alike unless specified otherwise. In order to do so all locks on your order must be the same brand. There is no charge for keying on most packages for a home. If you have a larger project that will require many keyed locks, there may be keying charges.

How do I know what type of door knob to buy?
Door knobs are available in a variety of styles for different applications. Here is a breakdown of the kinds you can get that will help you determine what you need.
1) Entrance Door Knobs - Entrance knobs have keyed cylinders and are generally used on exterior doors.
2) Privacy Door Knobs - Privacy Door Knobs are generally used on bedrooms and baths. They are lockable but do not have a keyed cylinder. They can be unlocked with a generic tool that is provided. The privacy lock on Emtek hardware is a little push pin that is in the back plate itself to the side of the knob. None of Emtek's privacy locks have a button in the middle of the knob.
3) Passage Door Knobs - Hall and Closet or Passage knob sets do not lock. They are generally used on closets or other doors where a lock is not required.
4) Double Dummy Door Knobs - Double Dummy door knobs are a set of two knobs/levers that can be either surface mounted on two separate doors, or they can be attached together back to back.. This is the perfect solution for ball catch doors or other applications where a latch mechanism is not needed, but the look of a door knob is desired.

Are Emtek door knobs sold as complete sets?
Yes. Our door knobs are sold with knobs for both sides of the door, latch mechanism, strike plate and mounting screws.

Why is there a 25% restock fee on Emtek Hardware?
As mentioned in several other places on our site, Emtek hardware is made per order. Which means each individual knob or leverset is custom made just the way you ordered it. Because of its custom nature, if you return an Emtek product to us, we must disassemble the hardware and restock it. Sometimes the hardware cannot be used again because our customers do not package them properly when shipping them back.

How do I know if Emtek door knobs will replace my exiting knobs?
The most important thing to check is the backset. The backset is the distance from the center of the bore hole, to the edge of the door. Emtek latches are not adjustable so you must select either 2 3/8" or 2 3/4" backsets. These are pretty standard and should replace just about any knob, but occasionally someone calls that has something different - generally old homes. Also check the thickness of your door. If it is not 1 3/8" or thicker than Emtek hardware will not fit on your door.

Do I have to specify door handing when ordering Emtek door knobs?
No, door knobs are not specific to door handing like lever handles are.

What is included in a pair of Emtek Hinges?
A pair of hinges means two complete hinges. e.g. if your door requires two hinges, one at top and one at bottom, 1 pair of hinges would be sufficient for that door.

Why are some of Emtek's finishes not covered under warranty?
Certain Emtek finishes are designed to wear with time. These finishes are called "live finishes". Live finishes are not covered under warranty because they will wear with time and rub through exposing the base metal for a rustic aged look which has become very popular. The live finishes are Rust, Oil Rubbed Bronze, Deep Burgandy, Medium Bronze, Flat Black Patina (sandcast), and Silver Patina.

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