From the time you place your order, you can expect most orders to leave withing the following timeframes (varying according to brand) Please keep in mind that if you are ordering many different products, you may be receiving a few shipments as we do not ship everything from the same warehouse:

NOTE: Standard shipping and expidited 3 business day shipping options are available online. If you need a quicker shipping option please call or email us with the complete contents of your order and the shipping address so that we may provide a quote. Keep in mind that expidited shipping options generally begin when the item is shipped, not when the order is placed. So if an item takes two weeks for manufacturing [like wildlife cabinet knobs] they will be expidited upon completion and availability. We make every effort to ship items as soon as possible.

Do We Ship Internationally?
Yes, we can ship internationally. Please call or email us with the exact contents of your order and your physical mailing address so that we can provide a quote. It can sometimes be cost prohibitive so we don;t have it as an option on our website.

Returns or Exchanges - If, for any reason you are not happy with you hardware you can return it within 30 days of the original sale. There is a 15% restocking fee for all returns and the customer is responsible for return shipping costs. The exception to this policy is when an item is shipped incorrectly or damaged from one of our shipping warehouses. To receive refunds on returned goods, the items cannot be damaged from installation, must be in their orignal containers in good condition with all of the parts inside. Some of our products are shipped from different locations. Please fill out a return request, so that we can give you the correct return address.

There are no refunds on products that have been misused, abused or rendered unless as a result of improper use or installation. All returned items must be returned with 30 days of receipt and must be returned in th original packaging and condition.

Questions about our Hardware or Website? Please direct all questions to info@directdoorhardware.com. We generally respond to your emails within the hour during the day and first thing in the morning should you request info in the evening. You may also call 877-852-9449 for assistance.